A central goal of every business is to serve its customers. Customer Relationship Management (CRM) is a way of using technology to do just that.

What is CRM ?

The customer relationship management system is an enterprise system, which means that it spans multiple departments. Virtually all departments within a corporation have at least some indirect access to customers, or customer information; the goal of CRM is to collect that information in a central repository, analyze it, and make it available to all departments.

Customer Relationship Management helps businesses to:

• Keep existing customers.
• Add new customers.
• Target the right offer to the right customer, at the right time.
• Combine marketing, sales, and service to create a 360º view of your customers.

Open Source CRM

Open Source CRM provides businesses with choices outside of the traditional proprietary CRM giants like Oracle, Microsoft and SAP. For companies looking for a better quality, higher relaibility, faster implementations, greater flexibility at a lower total cost of ownership should take a closer look at open source CRM.

Our Solution

876 Solutions employs SugarCRM as its primary offering for our clients customer relationship management needs.

SugarCRM is the market leading commercial open source CRM application. It delivers a feature-rich set of business processes that enhance marketing effectiveness, drive sales performance, improve customer satisfaction, deliver efficiencies in call centers and provide executive insight into business performance. Supported by deep collaboration and administration capabilities that adapt to how your company operates, SugarCRM is delighting customers of all sizes across a broad range of industries.